Refund-Policy

Refund & Return Policy

At United Fabric Supply, we want our customers to be satisfied with the quality of the products they receive. Because fabric is sold and/or cut to order, the following return policy applies to all purchases.

Returns

Returns are accepted within 15 days of delivery only if the merchandise is defective, damaged, or if you received an incorrect product or color.

We do not accept returns or exchanges due to a change of mind, ordering the wrong color, quantity, or product, or because the product does not meet a customer's personal preference.

Cut Fabric

All fabric that has been cut, altered, sewn, washed, treated, installed, or used is final sale and cannot be returned or refunded.

Customers are responsible for inspecting the fabric carefully for color, pattern, quantity, and any defects before cutting or using the material.

Once the fabric has been cut or altered, United Fabric Supply cannot accept a return or issue a refund.

Color & Appearance

We make every effort to display product colors accurately. However, colors may appear slightly different depending on lighting, computer or mobile screens, photography, and individual display settings.

For this reason, slight color variations alone are not considered a product defect. Customers who need an exact color match are encouraged to contact us before ordering.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact United Fabric Supply within 15 days of delivery.

Please provide your order information and clear photos showing the issue. Do not cut, wash, alter, or use the fabric before contacting us.

After reviewing the claim, we will provide instructions if the merchandise qualifies for a return, replacement, or refund.

Return Condition

Any approved return must be in its original condition and must not have been cut, altered, washed, sewn, treated, installed, or used.

Returned merchandise may be inspected before a refund or replacement is issued.

Shipping Costs

If the return is approved because the merchandise was defective, damaged, or incorrect due to an error by United Fabric Supply, we will provide instructions regarding return shipping.

Original shipping charges are otherwise non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Wholesale & Trade Orders

Wholesale, trade, special-order, and custom orders may be subject to additional terms agreed upon at the time of purchase. Custom-produced or specially ordered merchandise is final sale unless it is defective or does not match the agreed order specifications.

Contact Us

For questions or to request a return, please contact:

United Fabric Supply
Dallas–Fort Worth, Texas
Email: sales@unitedfabricsupply.com
Phone / WhatsApp: (214) 714-0411